Products will be eligible for free warranty service when all of the following conditions are met:
The product belongs to the warranty-supported category as defined by the Manufacturer or Distributor.
The product has technical defects caused by manufacturing errors.
The warranty period indicated on the warranty card is still valid.
The warranty card is intact, not torn, patched, erased, altered, or stained.
The warranty card includes complete information: product code, serial number, manufacturing date, customer name, address, and purchase date (applicable to products without electronic warranty registration).
Warranty and/or security seals (if applicable) from the Manufacturer remain intact and undamaged.
Cases not covered under warranty or where additional fees may apply:
The product does not belong to the warranty-supported category defined by the Manufacturer or Distributor.
The conditions stated in Section 1 are not fully met.
The product model number or serial number does not match the information on the warranty card.
The product has been repaired or tampered with by the customer or by an unauthorized repair center.
The damage was caused by user misuse or factors not covered by the warranty policy.
In cases where warranty services incur costs, ARIDENT’s customer care team will inform and consult you in detail before proceeding with any service.
2. Warranty Processing Time
The warranty processing time depends on the policies and availability of replacement parts or components from the Warranty Center. We will provide specific updates to customers in the following cases:
If you bring the product directly to the Warranty Center, the processing time will be informed upon product receipt.
If you send the product via ARIDENT, the processing time will be updated as soon as we receive confirmation from the Warranty Center.
Note: ARIDENT is not responsible for any damages or losses incurred if you fail to follow the instructions in this warranty policy.
